Delivery Policy

Effective Date: January 3, 2025

At Moveluis Fishing Gear Store, we aim to ensure a fast, reliable, and hassle-free delivery experience for our customers. Below, you’ll find the details of our delivery policy, including shipping methods, delivery times, and important information related to your order.

1. Shipping Locations

We are proud to offer shipping services to both domestic and international customers. We deliver to all addresses within the United States and select countries around the world. Please note that shipping availability and rates may vary depending on your location.

2. Shipping Methods

We offer a variety of shipping options to accommodate your needs:

  • Standard Shipping: Reliable and cost-effective, typically delivered within 5-7 business days.
  • Expedited Shipping: Faster delivery for those in need of their gear sooner, usually within 2-3 business days.
  • Express Shipping: The fastest shipping option, with delivery within 1 business day (available in select regions).

Shipping options will be displayed during checkout, allowing you to choose the method that best suits your timeline and budget.

3. Shipping Rates

Shipping rates are calculated based on the total weight of your order, the shipping method chosen, and the delivery address. Shipping fees will be displayed during checkout before you finalize your order.

  • Free Shipping: We offer free standard shipping on orders over a specified amount. Please check our website for current promotions and eligibility criteria.

  • International Shipping: For international orders, shipping fees and delivery times may vary depending on the destination. Additional customs fees, taxes, or duties may apply based on local regulations and are the responsibility of the customer.

4. Delivery Times

  • Processing Time: All orders are typically processed within 1-2 business days from the time the order is placed. Orders made after 3 PM EST may be processed on the next business day.

  • Transit Time: Once processed, shipping times will depend on the method chosen:

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Express Shipping: 1 business day

Please note that during peak seasons, such as holidays or sales events, shipping times may be slightly longer due to high order volumes.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s status and estimated delivery time on the carrier’s website. We recommend checking your tracking information regularly to stay updated on your delivery status.

6. Delivery Delays

While we strive to ensure timely deliveries, factors such as weather conditions, carrier delays, or issues with customs (for international shipments) can occasionally cause delays. If your delivery is delayed beyond the estimated delivery window, please reach out to us, and we will assist you in tracking down your order and resolving any issues.

7. Incorrect or Missing Shipments

If you receive a package that is incorrect, missing items, or damaged, please contact us immediately at info@moveluis.com or call (606) 663-0694. We will investigate the issue and work to resolve it quickly. For any incorrect or missing items, we will arrange for a replacement or refund, depending on the circumstances.

8. Order Modifications and Cancellations

Once your order has been shipped, it cannot be modified or canceled. If you need to update your delivery address or make changes to your order, please contact us immediately, and we will do our best to accommodate your request before the order is processed for shipping.

9. Packaging

We take great care in packaging all orders to ensure that your products arrive in excellent condition. Fragile items, such as fishing rods and reels, are carefully wrapped and protected to prevent damage during transit.

10. Contact Us

For any questions or concerns regarding your order or delivery, please feel free to reach out to our customer service team:

Moveluis Fishing Gear Store
Address: 882 Cow Creek Rd, Stanton, Kentucky (KY), 40380
Phone: (606) 663-0694
Email: info@moveluis.com
Website: www.moveluis.com

Thank you for shopping with Moveluis Fishing Gear Store! We appreciate your business and look forward to delivering high-quality gear to enhance your fishing experience.